Need help?
Frequently Asked Questions
Shopping Questions
Browse our collection, select your favourite items, choose your size, and add them to your basket. Once you’re ready, proceed to checkout and complete your purchase securely.
We accept major credit cards, debit cards for fast and secure transactions.
At the moment, we do not offer gift wrapping, but we’re working on introducing this service in the near future.
Shipping Questions
We offer FREE shipping on ALL US orders.
Orders within the US typically arrive within 5–10 business days.
We work with trusted shipping partners, including USPS, UPS, and FedEx, to provide fast and reliable delivery throughout the United States.
Returns and Refunds
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and returned with original tags and packaging. Check our refund policy for more information.
Email us at Contact@novasolene.com with your order number. We’ll provide return instructions and assist you through the process.
Once we receive and inspect your return, we process refunds within 10 business days back to your original payment method.
Other Questions
Yes, you can cancel your order before it has been shipped. Once your order has been dispatched, cancellations are no longer possible, but you may still return the item after delivery.
Currently, Nova Solene focuses on serving customers within the United States only. Keep an eye out for expansion soon!
You can reach us by email at Contact@novasolene.com
Our client care team is available Monday to Friday: 09:00 AM to 4:00 PM GMT
We aim to respond within one business day.
If you have any other questions or need further assistance, don’t hesitate to get in touch. We’re here to help and ensure your shopping experience is as smooth as possible!